Getting In Touch
The quickest way of getting in touch with us is to use this form. Whether you want to ask us a question, say thanks to us for something we've done well, or complain to us if things haven't gone as you'd expected, just let us know here and we'll usually get back to you as quickly as we can, usually within one business day.
If you are an existing customer and want to discuss any aspect of your credit report, or if you wish to cancel your subscription, please log in to your account and use our Secure Message System instead.
If you are looking to send your Credit Report in to us for analysis, you can fax it to us on 03 8648 5964, scan and email it to us at customer.care@checkmyfile.com.au or send it by post to us at Checkmyfile, PO Box 161, Erskineville, NSW 2043.
Contact Us
Email Our Credit Analysts
We aim to respond to all queries within one business day.
Forgotten your password?
Click here and enter your email address. We'll immediately email you a link which you can use to reset your password.
If not received within a few minutes, please check your junk folder, and if still not found, please email us by pressing the send message button below.
Not received your details?
If you can't remember your password, click here to reset it.
If you are still struggling to access your account please confirm your email address, and we'll get back to you as soon as we can.
Declined credit?
Please login to your account, send us a Secure Message with brief details of who declined you and the reason they gave (if any). This will enable a Credit Analyst to take a careful look at your credit file to try to find the likely reasons and to report back to you swiftly and hopefully suggest a lender who is more likely to say yes.
If you are not yet a customer, we suggest you subscribe to checkmyfile and take advantage of our free 30-day trial so you can see what's on your credit file. You can cancel your subscription at any time. If it's not obvious what's caused the decline, just send a Secure Message to us and one of our professionally trained Credit Analysts will be happy to help.
Not received your Security Key?
Please confirm your full postal address so we can check that we have your correct details on file, and we'll send you a duplicate Security Key right away.
How to cancel
You can cancel your checkmyfile subscription at any time.
Simply log in to your checkmyfile account and request cancellation of your subscription via the secure messaging centre. We will confirm your cancellation within one working day and usually within a couple of hours.
We will always provide you with a confirmation reference number at the point of cancellation - if you do not receive this code, please contact us immediately to check that your subscription has been cancelled.