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Banking & Credit Card Survey 2009
The results from our Banking & Credit Card Survey 2009 are detailed below.
Find out which lenders were rated best and worst in terms of customer service, why nearly 1 in 2 people would NEVER recommend a particular bank or credit card to a friend, and a whole lot more.
Congratulations to Mr Thompson of Exmouth WA, who was selected as the winner of our $250 prize draw.
- 2009 Survey
Summary
This is the first national Banking and Credit Card Survey of its kind in Australia, and the results show a significant difference in the level of customer service that lenders provide. The following table ranks credit card providers in order to the highest percentage that are rated by their customers as giving ‘Excellent’ and ‘Very Good’ levels of customer service.
When it comes to credit cards, American Express come out at top rated, despite sometimes being criticised for not being so readily accepted by all retailers, which is due mostly to the much higher merchant service charges applied by American Express compared to those applied by Visa and MasterCard. Whilst both Commonwealth Bank and St George were placed in mid-table, it is worthy of note that neither were described as ‘poor’ by their customers. The survey shows that ANZ customers have a significantly higher percentage of customers who rate the customer service they get as ‘Not as good as it should be’ or ‘poor’.
Read the full results by clicking on the following link:
